My Experience In The BPO Industry (Part 1)
( PHOTO SOURCE ) Thank you for contacting customer support. How can I make your day better? I was in my fourth year of college when I entered the call center. I was looking for a company where I will finish my on-the-job training (OJT). I am in the field of computers so I decided to work as a technical support representative in the call center. My reason for entering the call center was because I do not want to spend my 4 months of OJT without getting good money. I don't want to get that very small allowance that the companies give to the students on OJT. I was feeling confident to pass the first company I tried, but unfortunately, I failed. However, the recruitment team gave me the things I need to improve to pass the application in the future. So I stayed at home for two weeks. All I did during the daytime was watching English movies, series, and talk shows. I exposed myself to how the American people express themselves. I never even watched any Filipino shows, news, and even ad...